Privacy Policy.
Effective Date: 30 June 2026
Welcome to The Big Head Co. ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our Statement Headwear, Supporter Gear, and Custom Headwear. By using our website and services, you consent to the data practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, place an order, or otherwise contact us. The personal information we collect may include the following: Contact Information: Name, email address, phone number, and shipping/billing addresses. Order Information: Details regarding the products you have purchased, customisation requests, and corporate/school branding details. Payment Information: We collect payment-related information necessary to process your order. Please note that all online credit/cheque card and Instant EFT transactions are processed securely through Paystack. We do not store your full credit card numbers on our servers. For manual EFTs, we may process standard banking details necessary for payment verification. Automatically Collected Data: Like many businesses, we automatically collect certain information when you visit, use, or navigate our website (such as IP address, browser type, device characteristics, and operating system) through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect or receive for various business purposes, including: Fulfilling and Managing Orders: To process your payments, produce your custom or standard headwear, and arrange delivery to your specified address or our factory for cross-border collection. Customer Communication: To send you order confirmations, shipping updates, and respond to your inquiries (via enquiries@thebighead.co.za). Marketing and Promotions: To send you marketing communications regarding new collections, event promotions, or Agency Partner Programme updates (you can opt out of these at any time). Improving our Website: To understand how our customers use our website and to improve user experience and marketing efforts (e.g., via Google Analytics or Meta advertising).
3. How We Share Your Information
We only share your information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with: Service Providers: Third-party vendors who perform services for us or on our behalf, such as payment processing (Paystack), data analysis, email delivery, hosting services, customer service, and courier/delivery partners. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will never sell, rent, or trade your personal information to third parties for their own commercial purposes.
4. Use of Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This helps us track website traffic, improve our digital marketing campaigns (such as Facebook/Instagram Meta ads and Google Search Ads), and provide a more personalized browsing experience. You can adjust your browser settings to refuse cookies, though this may affect your ability to use some features of our website.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. Your Privacy Rights (POPIA Compliance)
As a business operating in South Africa, we respect your rights under the Protection of Personal Information Act (POPIA). You have the right to: Request access to the personal information we hold about you. Request the correction of inaccurate or incomplete personal information. Request the deletion of your personal information, subject to certain legal exceptions (e.g., data required for tax and accounting purposes). Opt-out of receiving direct marketing communications from us.
7. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and the revised version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
8. Contact Us
If you have questions or comments about this Privacy Policy, your privacy rights, or how we handle your data, please contact us at: Email: enquiries@thebighead.co.za
Effective Date: 30 June 2026